The keynote speaker at the 2016 OMNI conference – to be held at the stylish, five-star Westin Excelsior hotel in Florence, Italy from 15-19 April – will be lawyer Michael McDaniel from the Law Offices of Countryman & McDaniel. Michael addressed the OMNI conference in Bali two years ago and his extraordinary presentation was so well received that we have brought him back for a second time.
Michael’s topic will be marine insurance. Some people find insurance to be a little dry (unless they want to make a claim of course) but Michael’s unique style is guaranteed to bring the subject to life, just as he did previously.
The title of his talk will be ‘Operational and Administrative Challenges: Managing Transferee Expectations’. He will look at the roles of the insurers, managing agents and relocation specialists but also at the obligations customer have as part of the process. He will describe the claims adjusting process, give examples of actual claims and how they were resolved, and take a look at how companies can meet customers’ reasonable expectations and effectively handle their unrealistic ones.
Two years ago Michael galvanised the OMNI members by making marine insurance exciting, dramatic, interesting and amusing all at the same time. There is little doubt that he will achieve the same this year.
Photo: Michael McDaniel speaking at the 2014 OMNI conference in Bali.