Ocean Relocation staff is chosen on professionalism and courtesy basis.
All employees understand that moving is a stressful experience for families and international moving adds another element of stress.
The crews are attentive to the details that are not noticed by clients if performed but surely noticed if not performed.
These include everything from making sure that furniture does not scrap the walls to wiping their feet before entering the address.
Ocean Relocation's packing crews are very experienced at using the appropriate packing materials and procedures for all kinds of goods. Great care is taken to prevent marring, scratching, breaking, staining or any other kind of damage. In fact, it is a matter of pride among our packers that "their" moves result in zero damage. This is often determined only months after the removal is completed and Performance Reports from the customers are returned.
Our workers are thoroughly screened before being accepted for employment. All personnel employed by Ocean Relocation have been chosen based on the following criteria: Work experience, personal integrity (absence of police record), courteous behavior, total dedication to high quality performance discipline, and commitment to excellence. Then, through periodic and random internal audits, they are checked and approved for professionalism, as well as credibility and honesty.
Company management holds periodic briefings and practical procedure training to ensure that performance meets with the approved methods and standards. New employees receive basic orientation training and position-specific training, as well as on-the-job training.
PACKING SPECIFICATIONS AND RESPONSIBILITIES
For each instance of Household Effects services, and any other instances when requested by your company, before packing, Ocean Relocation will make an on-site pre-shipment survey of the items to be shipped. The surveyor, an approved estimator, will look at all goods requiring removal and list the major items of furniture, appliances and equipment which are to be included in the shipment. The survey will indicate the number of cartons and crates necessary to properly protect the loose and fragile items and the number of containers of all types required, ingress and egress routes to determine obstacles that must be negotiated as well as special factors that must be dealt with such as physical location of the premises.
A copy of the survey, signed and dated by the estimator, indicating total estimated volume of the export shipment will be given to the client immediately upon completion of the pre-shipment survey
Packing: All export packing performed by Ocean Relocation exceeds international professional standards. Paper blankets, padding, bubble wrap, corrugated cardboard, dish packs and other material required is used as liberally as required to fully protect the goods. The amount of packing is accurately determined by the pre-move survey and allows for client acquisitions that were not included in the survey (as often happens in the last days of the clients tour of duty).
Preparation:Ocean Relocation's crews will coordinate closely with the surveyor and the clients to determine what items must be disassembled for safe movement, and who will be responsible for the disassembly. For items disassembled, the hardware will be packaged together and secured to other parts of the disassembled piece. Parts of disassembled pieces will be appropriately packaged to prevent damage and entered onto the inventory with the proper description.
