OMNI (Overseas Moving Network International) Ltd.
Privacy Policy
1. Background
This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all products and services, and instances where we collect your personal data.
This privacy notice applies to personal information processed by or on behalf of OMNI (Overseas Moving Network International) Ltd. By visiting our website, you are accepting the privacy policy described below.
Changes to this privacy notice
We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website.
OMNI (Overseas Moving Network International) Ltd. and our Data Protection Officer
We are OMNI (Overseas Moving Network International) Ltd., Abbey House, 25 Clarendon Road, Redhill, RH1 1QZ. We are a data controller of your personal data. We have a dedicated data protection officer (“DPO”). You can contact the DPO using the details below or by writing to the above address, marking it for the attention of the DPO or going to Contact Us.
Disclaimer of Liability
With respect to documents available from this server, neither FIDI nor any of its employees, makes any warranty, express or implied, including the warranties of merchantability and fitness for a particular purpose, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights.
2. What kinds of personal information about you do we process?
Personal information that we’ll process in connection with all of our products and services, if relevant, includes:
- Personal and contact details, such as title, full name, contact details and contact details history
- Your date of birth, gender and/or age
- Your nationality, if needed for the product or service
- Records of your contact with us such as via the phone number, if you get in touch with us online using our online services or via our smartphone app, details such as your mobile phone location data, IP address and MAC address
- Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you.
- Information we obtained from third parties, including OMNI Member companies
- Information about your property, such as location, value, number of rooms, property type
- Financial details about you, such as your salary and details of other income, details of your savings, details of your expenditure, and payment method(s)
- Information about your employment status, if relevant
- Information about your property occupier status, such as whether you are a tenant, live with parents or are an owner occupier of the property where you live at the time of your application
- Your residency and/or citizenship status, if relevant, such as your nationality, your length of residency and/or whether you have the permanent right to reside in the country of residence
- Your marital status, family, lifestyle or social circumstances, if relevant
- Insights about you and our customers gained from analysis or profiling of customers
- Third party transactions; such as where a person other than the account holder uses the service, information about that person and the transaction
3. What is the source of your personal information?
We'll collect personal information from the following general sources:
- From you directly
- Information generated about you when you use our services
- Business partners (for example, OMNI Member Companies), or others who are a part of providing your products and services or operating our business
- From other sources such as Fraud Prevention Agencies, Credit Reference Agencies, HMRC, Risk & Compliance Agencies etc.
4. What do we use your personal data for?
We use your personal data, including any of the personal data listed in section 1 above, for the following purposes:
- Passing your details to OMNI member companies so that they may contact you in relation to a household-goods removals or relocation service
- To improve the operation of our business and that of our business partners
- To follow guidance and best practice under the change to rules of governmental and regulatory bodies
- For management and auditing of our business operations
- To monitor and to keep records of our communications with you and our staff
- To administer our good governance, such as internal reporting and compliance obligations or administration required for Annual General Meeting (“AGM”) processes
- For market research and analysis and developing statistics
- For direct marketing communications and related profiling to help us to offer you relevant products and service, including deciding whether or not to offer you certain products and service. We may send marketing to you by email, social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match). Offers may relate to any of our products and services as well as to any other offers and advice we think may be of interest
- To provide personalised content and services to you, such as tailoring products and services, our digital customer experience and offerings, and deciding which offers or promotions to show you on our digital channels
- To develop new products and services and to review and improve current products and services
- To comply with legal and regulatory obligations, requirements and guidance
- To provide insight and analysis of our customers both for ourselves and for the benefit of business partners either as part of providing products or services, helping us improve products or services, or to assess or improve the operating of our businesses
- To share information, as needed, with business partners (for example, OMNI Member companies), service providers or as part of providing and administering our products and services or operating our business
5. What are the legal grounds for our processing of your personal information (including when we share it with others)
We rely on the following legal bases to use your personal data:
-
Where it is needed to provide you with our products or services, such as:
- Assessing an application for a product or service you hold with us, including consider whether or not to offer you the product, the price, the payment methods available and the conditions to attach
- Managing products and services you hold with us, or an application for one
- Updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate)
- Sharing your personal information with business partners and services providers when you apply for a product to help manage your product
- All stages and activities relevant to managing the product or service including enquiry, application, administration and management of accounts, illustrations, requests for transfers of equity, setting up/changing/removing guarantors
- For some of our profiling and other automated decision making to decide whether to offer you a product and/or service, particular payment method and the price or terms of this
- Where it is in our legitimate interests to do so, such as:
- Managing your products and services relating to that, updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate)
- To perform and/or test the performance of, our products, services and internal processes
- To follow guidance and recommended best practice of government and regulatory bodies
- For management and audit of our business operations including accounting
- To carry out monitoring and to keep records of our communications with you and our staff (see below)
- To administer our good governance requirements and those of other members of our Group, such as internal reporting and compliance obligations or administration required for AGM processes
- For market research and analysis and developing statistics
- For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. We may send marketing to you by email or social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match
- Subject to the appropriate controls, to provide insight and analysis of our customers to business partners either as part of providing products or services, helping us improve products or services, or to assess or to improve the operating of our businesses
- For some of our profiling and other automated decision making
- Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations
- To comply with our legal obligations
- With your consent or explicit consent:
- For some direct marketing communications
- For some of our profiling and other automated decision making
6. When do we share your personal information with other organisations?
We may share information with the following third parties for the purposes listed above:
- OMNI Member companies
- Business partners (for example, financial services institutions, insurers), or others who are a part of providing your products and services or operating our business
- Other organisations and businesses who provide services to us such as back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions
7. How and when can you withdraw your consent?
Where We're relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details provided.
8. Is your personal information transferred outside the UK or the EEA?
We're based in the UK but sometimes your personal information may be transferred outside the European Economic Area. If we do so we'll make sure that suitable safeguards are in place
9. What should you do if your personal information changes?
You should tell us so that we can update our records using the details in the Contact Us section of our website. We'll then update your records if we can.
10. Do you have to provide your personal information to us?
We're unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.
11. Do we do any monitoring involving processing of your personal information?
In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, emails, social media messages, and other communications.
We may monitor where permitted by law and We'll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.
12. What about other automated decision making?
We sometimes make decisions about you using only technology, where none of our employees or any other individuals have been involved.
We'll do this where it is necessary to enable us to provide a service to you, is authorised by laws that apply to us, or is based on your explicit consent.
13. For how long is your personal information retained by us?
Unless we explain otherwise to you, We'll hold your personal information based on the following criteria:
- For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
- For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
- Retention periods in line with legal and regulatory requirements or guidance.
14. What are your rights under data protection laws?
Here is a list of the rights that all individuals have under data protection laws. They
- The right to be informed about the processing of your personal information
- The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
- The right to object to processing of your personal information
- The right to restrict processing of your personal information
- The right to have your personal information erased (the “right to be forgotten”)
- The right to request access to your personal information and to obtain information about how we process it
- The right to move, copy or transfer your personal information (“data portability”)
- Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details provided.
15. Your right to object
You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by going to the Contact Us section of our website to exercise these rights.
16. What are your marketing preferences and what do they mean?
We may use your home address, phone numbers, email address and social media or digital channels (for example, Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences. You can stop our marketing at any time by contacting us using the details provided or by following the instructions in the communication.
17. Recording of Webinars and Meetings
For full details regarding the recording of meetings/webinars, please refer to our supplementary policy available here:
https://drive.google.com/file/d/1KYoxRI1CyHT4rd8Qugx_LJdX-2Dt5HA3/view
Cookies from our website
To make our website work properly, we sometimes place small data files called cookies on your device.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It
enables the website to remember your actions and preferences (such as login, language, font size and other
display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come
back to the site or browse from one page to another.
How do we use cookies?
A number of our pages use cookies to remember:
- your display preferences, such as contrast colour settings or font size
- if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't
be asked again)
- if you have agreed (or not) to our use of cookies on this site
- analytical purposes
The cookie-related information is not used to identify you personally and the pattern data is fully under our
control. These cookies are not used for any purpose other than those described here.
How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org
You can delete all cookies that are already on your computer and you can set most browsers to prevent them
from being placed. If you do this, however, you may have to manually adjust some preferences every time you
visit a site and some services and functionalities may not work.
If you would like more information about the specific cookies we use, please contact us by email at
omnihq@omnimoving.com