Robinsons Relocation Ltd.

Robinsons International strives to constantly improve and maintain standards. We consider the whole area of "quality control" to be of vital importance. Every effort is made by all members of staff to meet and exceed customer expectations. Our quality processes are firmly established by our registration to ISO 9002 which was achieved in 1994.

In 2000, Robinsons International was one of the first UK companies to achieve FAIMISO accreditation. The FAIMISO programme is an auditable quality programme which sets and measures standards of quality for the whole international moving process. We take the delivery of our service very seriously and employ a dedicated full time Quality Manager who is on hand to respond immediately to any issues concerning the levels of service provided.

Each client benefits from a Personal Move Manager, who provides a dedicated point of contact. Working in partnership with our fellow OMNI members enables us to provide the most appropriate and cost effective moving solutions. As a member of all of the leading moving organisations throughout the world, we confirm to strict financial, operational and administrative standards. Robinsons invests heavily in move management training with operational excellence and cost management at the top of the list of priorities, so you can be confident that you are working with a professional.

Through our bonded warehouses and under the UK simplified clearance procedure, customs clearance for EU and UK inbound household goods is carried out on our premises ensuring a fast and efficient clearance process.

Robinsons can collect and deliver anywhere in Europe, with regular services to most European destinations, particularly France, Germany, Switzerland and Spain. All European operations are co-ordinated and managed by a dedicated European manager to ensure a streamlined, cost effective and efficient service.

Each of our operational crews under go regular training programmes in order to ensure that the very latest materials and techniques are introduced. This means that all operational staff are:
 

• Fully trained to TMI and BAR standards
• In full Robinsons uniform including identity cards
• Employed by Robinsons on a full time basis
• On the move for the duration – providing consistency
• Managed by a foreman providing a point of contact for the client
• Contactable via a mobile phone

With a total capacity of 4,500 storage containers, Robinsons International operate the following facilities and policies:
 

• Bonded warehouse facilities
• Security alarmed warehouse and office
• No smoking policy
• Fire regulations regularly checked
• Fully containerised storage warehouse
• Case making facilities

Robinsons International operate a "green" policy in respect of:
 

• Purchase of packing materials and stationery produced from a high proportion of recycled material or raw materials sourced from sustained forests with a monitored replanting system.
• Re-use packing materials and stationery as appropriate
• Submit for recycling all unusable packing materials and stationery
• Use electricity and gas considerately
• Schedule vehicle routing to reduce mileage and conserve fossil fuels
• Service vehicles in accordance with manufacturers’ instructions using approved contractors to ensure appropriate reuse or disposal of waste oils

Value Added Services

We offer all clients moving in or out of the UK the following:
 

• Automobile transfer
• Specialist pet transfer
• Specialised insurance staff in-house
• In-house bespoke case making facilities for valuable or delicate items
• Country information
• Complimentary hamper for clients moving into the UK
• Door to door insurance
• Complimentary moving pack