
Dear Valued Clients and Agents,
We would like to inform you that the import clearance process for SEA shipments—both LCL and FCL—is currently experiencing delays. Based on our recent experience and close monitoring of the process, we have found that this is due to the implementation of new customs regulations, which took effect on June 27th, 2025 and have since impacted customs systems and increased the overall workload.
Please find the updated estimated clearance timelines below:
Diplomatic and Semi-Diplomatic Shipments
• FCL Shipments : Approximately 10 to 15 working days for clearance
• LCL Shipments : Approximately 10 to 15 working days for clearance, plus an additional 3 working days for stripping
Non-Diplomatic Shipments
• FCL Shipments : Approximately 14 to 21 working days for clearance
• LCL Shipments : Approximately 14 to 21 working days for clearance, plus an additional 3 working days for stripping
Note:
To help mitigate potential additional costs, we recommend requesting extended free time of demurrage from the shipping line for FCL shipments. A free time period of at least 14 days, up to a maximum of 21 days, would be the most suitable arrangement under the current circumstances.
AIR Shipments
• Currently unaffected by the new regulations
• Clearance process takes approximately 3 to 5 working days
We hope this information assists you in planning and managing your shipments more effectively. We will continue to monitor the situation closely and will keep you informed of any further updates or changes.
Thank you for your continued support and understanding.
Jakarta, September 15th, 2025
Best regards,
Chandra Maurits H
Senior Manager – Operations & Compliance
Asian Tigers Group – Indonesia