
Joleen Lauffer, Executive Vice President at Aires in Pittsburgh, Pennsylvania, USA, looks at the ways in which COVID-19 has affected her business and lessons for the future.
We have around 600 people working at Aires, so when many of them started working from home early this year we had to work really hard to make sure they still felt connected to the organisation. We did this through regular video communications from our leadership team that allowed us to talk to everyone about what was happening in the company and how our work was impacted. I think these regular touchpoints really helped get us through the transition phase.